The staff at the Zilwa were all very friendly and welcoming. They helped with my son’s milk allergy and provided us with porridge oats when he couldn’t eat the food at the Buffett. When our son had the accident, the staff were very good and sorted the doctor out straight away for us.
He was there within 40 minutes of calling, i do however think it would have been nice for the staff to check on my son the next day but sadly no one did. We never heard anything from the hotel regarding the accident which I think is a real shame.
The lovely lady at the exclusion desk helped us to book our trips with ease. We were going to book a car for 2 days which would have cost £100 a day including the necessary child car seats, but we decided on hiring a driver for the day for the same cost.
This way we would get to see the attractions we wanted much quicker and easier as the driver would know exactly where to go and what to do in Mauritius with would be suitable for kids.
My only niggle with the hospitality was it would have been nice for the staff to check up on us to see if my son was OK with us spending the night in hospital, this being said we didn’t see the staff that were there that day so maybe they were off for a few days. Over all the staff were lovely and helped in any way they could.